Category Archives: Restaurant

Clearly Understood Or Intentionally Mis-Understood?

Imagine you are driving your Green automobile and you’re in desperate need of a parking spot.  Thank goodness you’re not handicapped and if you were you would have had a space 10 minutes ago.  You happen on this sign… “Reserved For Green Vehicles” and all of a sudden you remember your automobile is green.  Perfect!  Problem solved!

Even the most complete and clear sign can cause confusion in the wrong (or right) hands and this is a clear example.  The space is reserved for green vehicles and even though the sign maker and property owner meant something different it wasn’t made abundantly clear.  When Tesla decided to create charging stations they were very clear and made them Tesla Electric Vehicle Parking.  Zero confusion and from what I have been told almost 100% compliance from other drivers.

Sign confusion can be very expensive, time consuming and can be eliminated with effort.  The nice folks at Tesla could have easily created a sign saying Electric Vehicle Parking only and that would have included every other electric car driven and that wasn’t their goal.  Tesla went a step further and this is where the magic lies.  Having a sign that includes their logo makes it seem almost like Tesla owns the parking spots and parking there is a privilege.  If you’ve ever looked at where Tesla’s are parked and seen a row of them it certainly appears there is safety and some lack of confusion in numbers.  Wherever possible be as complete and specific as possible.

We are the Visual Solution Group.  We help you create communication and we get your point across clearly and concisely.  We can also help with banners, graphics, apparel, printing and most anything else related to communication.  Call us at 916-225-6931 or visit us at www.visualsolutiongroup.com  We get your point across!

 

Vegetarian Corn Dog?

Webster’s dictionary defines “Vegetarian” as a person who does not eat meat : someone whose diet consists wholly of vegetables, fruits, grains, nuts, and sometimes eggs or dairy products.  Webster’s defines “Corn Dog” as a frankfurter dipped in cornmeal batter, fried, and served on a stick.  Webster’s defines Frankfurter” as a cured cooked sausage (as of beef or beef and pork) that may be skinless or stuffed in a casing.  Each of these disagree with one another and they do it on the same sign.

When you take a good Look at this sign it’s pretty easy to understand how confusion with signage happens.  It also explains why some signs bounce between out front office, you and our graphic designer.  How someone sees a sign is influenced by their point of view and how they read a particular sign.  I want to think this is where the idea of KISS came from.  KISS stands for Keep It Simple Sign person and we agree.

We will often see the final price of a sign overly influenced by redesign costs and much of this happens due to visual confusion and removing confusion is possibly the biggest reason we have signs.  I have seen signs that tell the reader No Stopping while telling you on the same sign to come to a complete stop.  The sign was professionally done and someone wasn’t paying attention!  We go out of our way to read your sign, determine how we can read your sign in a different manner and then and only then move on to creation.

We are the Visual Solution Group.  We help you create communication and we get your point across clearly and concisely.  We can also help with banners, graphics, apparel, printing and most anything else related to communication.  Call us at 916-225-6931 or visit us at www.visualsolutiongroup.com  We get your point across!

A Contradiction In Terms On Display

There are times in life when we encounter something so clear its easy to miss.  Some people use the phrase “You can’t see the forest for the trees” which means the trees are in the way.  In this week’s example someone took the time to create and post a sign to alert others that no sign should be posted there.  This is like passing a police officer on the freeway while speeding and talking on your phone which makes no sense at all!

This sign almost begs someone to post a sign if for no other reason than someone else did.  There’s no authority on this sign so no real reason to respect what it says.  Had they taken the time to state who controlled the space and who was forbidding the posting of a sign it might go a long way to getting others to comply.  Since they were making a sign why not get it done right the first time?

Signs in schools or health care facilities have an even higher standard to serve.  Signs need to be as concise as reasonable while explaining what they need to explain.    Explaining everything there is to explain on one sign is seldom an attainable goal.  The “Post No Signs” should have explained who made the demand and left it at that.  Anything else isn’t necessary or helpful information and may lead to confusion.

We are the Visual Solution Group.  We help you create communication and we get your point across clearly and concisely.  We can also help with banners, graphics, apparel, printing and most anything else related to communication.  Call us at 916-225-6931 or visit us at www.visualsolutiongroup.com  We get your point across!

Is Common Sense All That Common?

Common sense is getting less and less common so the existence of a sign warning you to keep your arms and hands away from an incoming train explains a lot.  One of the first things I know is this was an issue for someone who didn’t keep either their arms, hands or both away from an incoming train.  The follow up question is did the train hit someone and if so how hard?  Was there a lawsuit?  Can further injuries realistically be prevented?  Signs alerting you to potential hazards save injuries, lives and even embarrassment.  When someone is standing on a train platform the reality is a train will eventually arrive and in many cases this lowers your awareness even though the natural reaction would be heightened awareness.  Those who placed the sign know you are likely to be more concerned when the train will arrive and the hazard of the train may take a back seat.

There is a complex matrix of laws that surround the placement of signs including why they are placed where they are placed.  Imagine you have sight issues and rely on Braille to find your way around.  This includes the ability to find and enter the proper doorway.  Wouldn’t it be helpful to understand where the information on that door will be located every time you need to know?  It turns out there is and this is why our installers attend educational classes.  This education isn’t something you see and no degrees are granted.  If you have vision issues the world can be an intimidating place and having something located in a spot where you can commonly find it is life changing.  We think that’s just common sense!

We are the Visual Solution Group.  We help you create communication and we get your point across clearly and concisely.  We can also help with banners, graphics, apparel, printing and most anything else related to communication.  Call us at 916-225-6931 or visit us at www.visualsolutiongroup.com  We get your point across!

In Elk Grove “Herd Is The Word”

At Visual Solutions Group we love sharing things that give back to the community and have the side benefit of making where we live seem just a little more community oriented.  We recently installed this banner on the building front of the Law Office ofGuenard & Bozarth.   This is the oldest personal injury law firm in Elk Grove and they are huge supporters of the students of Elk Grove.

Student athletes have told the attorneys there how much they appreciate the support of fans and the sponsors of their efforts.  This business and many others also pay for banners on the sidelines during games with the proceeds going to the Quarterback Club and eventually flowing through to the students.  Some of this money helps to pay for the cost of uniforms and many of the required items the players need.

The attorneys from this law firm and many of the business owners with sideline banners played sports in high school and college and they know what being involved with sports has meant throughout their academic and business pursuits.  The coaches make certain their athletes understand the contribution signs like this make and have the students acknowledge those efforts.  This helps to teach appreciation and the idea of paying it forward.  No one in this office has a student attending Elk Grove and they have the sign and banner simply because it’s the right thing to do for the students and the community.  It’s an honor every time we install a new banner.

We are the Visual Solution Group.  We help you create communication and we get your point across clearly and concisely.  We can also help with banners, graphics, apparel, printing and most anything else related to communication.  Call us at 916-225-6931 or visit us at www.visualsolutiongroup.com  We get your point across!

Short, Sweet & To The Point!

I was walking to meet a client recently and saw this sign. By this point in time it’s pretty clear Google is tracking our every movement and this sign has gone one step better.  They are telling us where they want us to be and where we are once we arrive.  Let’s look a little deeper.

The location of any business is critical and this owner decided to make his location his business name. His name is “T&11” and his location is T & 11th.  So easy a gecko can figure it out.  Let’s move to what can be found inside.  You can rent videos and buy gifts and they’ve included drawings of each of these.  Since the sign itself limits what someone would expect to find they have the chance to deal with only buyers and not lookie lou’s.  Someone looking for products not on the sign are wasting everyone’s time.  The last and possibly most important piece of information on this sign is who they serve (The sign is in English) and who else they serve which is those people who speak and read the language between their business name and what they sell.  Pretty clear to anyone walking by.

I appreciate signs like this for their simplicity and how easily they communicate what they want you to know. The statements “come with me” or “follow me” are short, sweet and to the point and they tell you most of what you need to know.  Not all signs can be this short and this clear but I celebrate them when it’s possible.  Think “Enter”, “Exit”, “Open” & “Closed” for their simple communication.

We are the Visual Solution Group. We help you create communication and we get your point across clearly and concisely.  We can also help with banners, graphics, apparel, printing and most anything else related to communication.  Call us at 916-225-6931 or visit us at www.visualsolutiongroup.com  We get your point across!

When Does Too Much Mean Not Enough?

toomuch

At times people try to do too much then instead of getting something great done they aren’t able to accomplish anything at all.  This beach sign attempts a lot and I suspect gets little done aside from confusion and even a little upset.

When time permits I love going to the beach and so does my family.  The reason and goal I have for going to the beach comes down to having as much fun as possible.  I will submit that most of us feel the same way about the beach… no one I know goes there to have a horrible time.  What happens when you finally get to the beach and you’re met with a sign telling you about the 12 to 14 things you can’t do, even though most don’t apply to you?   How would you react?  Signs convey meaning… even if they don’t apply 100% to you they still bring intent with them.

This sign tells you no alcohol, no diving, no motor vehicles, no boats, no fires, no glass and the list goes on and on.  Unless you learned to skill of shorthand or have a photographic memory there is little chance you will remember everything on this list and you may develop a stubborn streak and see how many you can violate on your way to having your definition of a good time.  I will admit they lost me when they showed a picture of someone on the beach wearing a suit and tie with the caption “No Vendors”… seriously… What beach vendor wears a tie?

We are the Visual Solution Group.  We help you create communication and we get your point across clearly and concisely.  We can also help with banners, graphics, apparel, printing and most anything else related to communication.  Call us at 916-225-6931 or visit us at www.visualsolutiongroup.com  We get your point across!

Under New Management

new management

I frequent a business that recently posted the sign “Under New Management.”  I immediately wondered what was wrong with the previous management.  I liked going there and always had decent service.  Why the change?

Has this sign ever increased the customer count by even 1?  I doubt it!  Whenever I’m asked to create such a sign I question the wisdom of placing it there.  If you liked going there and they change management are you likely to want to try the new team?  Doubtful.  If you hated going there already will a sign like this alter your opinion and then take a chance and risk it?  Again… doubtful.

From my side of the desk a sign like this shouts change for the sake of change and little more.  The new owner or new manager knew how bad things were in their opinion or there would have not been any need to put the sign up in the first place.  This is the age old example of working on the wrong problem.

A better approach might be to actually create a business with world class service and then sustain that level of service.  Companies that will never have a sign like this are Southwest Airlines, Disney and precious few others.  They have determined the customer experience is paramount and work toward that end.  They see the experience as a profit center and this allows them to hire and train the right people and that makes signs like this unnecessary.  Come to think of it this is how I set up VSG and I have several clients that do this exact thing.

We are the Visual Solution Group.  We help you create communication and we get your point across clearly and concisely.  We can also help with banners, graphics, apparel, printing and most anything else related to communication.  Call us at 916-225-6931 or visit us at www.visualsolutiongroup.com  We get your point across!

 

Unintended Consequences Lead To Issues

We’ve written a lot about animals recently to say the least.  Animals strike an emotional chord with many of us and cause a shift in our attention.  The sign I saw recently when I was camping with my girls said a lot without saying a lot.  This is what I strive to create for you.

Wild Bears are instinctive hunters and as a result they are very good at the art of hunting.  With the exception of a sick animal when was the last time you saw a thin bear?  The reality is this has become a problem in some areas where people leave tasty little tidbits out for bears to eat.  These tidbits can be left out for a bear to easily get or someone may try to hide these in their car with predictably tragic results.  Bears are seldom slowed down by locked cars.  How does this apply to your verbal communication?

While we want to make it more challenging for Bears we also want to make things less challenging for your customers.  When your customer can read a sign and rapidly get the information they want and need they are happier.  This result typically removes the need to contact a staff member to handle their issues.  In the case of the Bear they are telling you what to do and the results if you don’t do what they say.  What if your sign said “Last Appointment 10 Minutes Before Closing” or “Customers With Complete Paperwork Given Priority”.  Would this change how your customer acts and help them at the same time?  Unintended consequences are never a good thing!

We are the Visual Solution Group.  We help you create communication and we get your point across clearly and concisely.  We can also help with banners, graphics, apparel, printing and most anything else related to communication.  Call us at 916-225-6931 or visit us at www.visualsolutiongroup.com  We get your point across!bears

Familiarity And Affinity

Frogs dogs

Whenever possible it’s smart to include images that people recognize and can relate to.  In these signs we have pictures of dogs, the word frog and the easily recognized blue and white wheelchair logo to identify an area the physically challenged can access.  The frog reference has the built in advantage of asking some people to see the word “Toad” and get the dual and cute meaning of towed.

Using images such as these are what we call a pattern interrupt and this can be wildly effective.  With the Frog sign you get people to ask themselves why a frog would need a parking area and that goes on to reference toads.  Great connection and it invites people to think outside of the box many of them live in.

The sign about using the ramp has a lot going on.  You are instructed how to get to the lower plaza, you are invited to have animals which are on leash, it’s clear you are not allowed to smoke (I will assume smoke anything even though that is not clear and it’s also not clear if you are allowed to vape) and they really don’t want you to feed the rats, squirrels or even the birds.  What images do you have that can be reasonable incorporated into your visual communication that will add readership and drive response?  Many national corporations find linking these images to be a serious game changer… Why not you?

We are the Visual Solution Group.  We help you create communication that gets your point across clearly and concisely.  Call us at 916-225-6931 or visit us at www.visualsolutiongroup.com  We get your point across!